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theEword Academy – Why you should schedule updates on Twitter

theEword SEO Manchester AcademytheEword copywriter Tom Mason explains why it is sometimes better to time your Twitter updates.

Maintaining a social media campaign, particularly on Twitter, can be a time-consuming process. The best Twitter campaigns are those which consistently engage the audience, providing updates and relevant information on a regular basis. In order to reach consumers, and make the right impact, an account needs to be in regular contact with its audience.

Many social media strategies utilise scheduling software to keep in touch with their followers. Scheduling is the process of queuing up tweets on a particular program. This allows them to be posted automatically at a date and time specified by you in advance.

There are a number of advantages to this tactic. Primarily, scheduling allows users the opportunity to broadcast a series of messages without having to actively post them live. This method ensures that a Twitter account can be programmed to send out updates at a frequent pace.

Obviously, this method is more suited for broadcasting information, rather than interacting with fellow users; the benchmark of any successful Twitter campaign. Still, if you are conscious that your social media strategy is too disjointed, scheduling may be just the right approach.

Here are two sites which you can use to schedule Twitter updates:

Twuffer

Currently in beta testing, Twuffer is a simple-to-use application designed for those who want to schedule updates from a single account. Using their Twitter login, users can access the site directly from the web. Furthermore, a blocky and clear interface makes it simple to operate.


Still, hardcore social media users may find the site a little too basic, while tweets can only be scheduled at an hourly rate.

Pros

Simple to use interface
Easy on the eye
Clear and transparent

Cons

Can only schedule updates on an hourly basis
No multiple account functionality

Hootsuite

While it has recently been upgraded to include Facebook and LinkedIn capability, Hootsuite's original purpose was to provide users with the opportunity to update multiple accounts on Twitter. Indeed, the software quickly gained a reputation for offering a complete social media management experience.

With Hootsuite, users can schedule their tweets across a number of different Twitter profiles. Updates can be set to occur every five minutes and all pending tweets appear in chronological order in an individual column.

Hootsuite also offers a comprehensive analytical service. While this may be somewhat complicated for new users, experienced tweeters will find themselves sucked in by the sheer amount of data – such as number of link clicks – available.



Pros

Manage a number of different Twitter accounts simultaneously
Schedule tweets to within five minutes
Breadth of statistical data

Cons

Can become confusing if dealing with a number of different accounts
May be too intimidating for newer Twitter users

Universal coverage

These sites offer Twitter users of all experience the chance to take advantage of scheduling. This feature can give an account guaranteed coverage – as opposed to if-and-when updating which can occur if due diligence isn't afforded during a social media campaign.

At theEword, we specialise in offering engaging, informative and entertaining social media campaigns. Ensuring around-the-clock coverage is just one small part of this. Contact theEword today to discover more.

theEweekly Wrap - The Guardian, Meerkats and BBC SEO

Guardian of newsThe team at Guardian.co.uk had something to celebrate this week as the website was named the UK's most popular online newspaper for the second consecutive month running.

Recording more that 31 million unique users over October, the site claimed victory over the Mail Online and Telegraph.co.uk. The figures mean that the Guardian has achieved a 22 per cent year on year growth.

"Our Trafigura story and Charlie Brooker's column on Jan Moir a few days later highlighted the way stories can grow and propagate through Twitter and Facebook with steady streams of traffic being driven by these social media channels," said Emily Bell, director of digital content at GNM.

Indeed, Guardian.co.uk operates 40 different accounts on the micro-blogging service.

Meanwhile, the online arm of The Sun tabloid - owned by Rupert Murdoch's News International – experienced a drop of 9.37 per cent month on month. It was the largest fall among UK newspaper websites. The results will be a blow to Murdoch who has plans to introduce a pay-to-read service in 2010.

Celebrating the twitsThe Twitterati of Britain gathered in London this week to attend the first annual Twitter awards. The Golden Twits (see what they did there?) saw the social media movers and shakers celebrate their peers for creative and innovative use of the social media service.

Categories in the awards included business-to-business (won by Nesa), best celebrity account (Duncan Bannatyne of Dragons Den fame) and best use of live broadcast (claimed by Channel 4's 4homes series). Arguably, the true victor of the night was Comparethemarket.com, scooping three awards for the Compare the Meerkat marketing campaign.

British Broadcasting KeywordsThis week, BBC News revealed it was planning to introduce search engine optimisation techniques in its online coverage.

In a report on The Editors blog, Steve Herrmann, editor of the BBC News website, said journalists would begin using SEO-enhanced headlines for stories, in an attempt to make them more visible in search engine results pages.

"The practice of "search engine optimisation" - making content in such a way that it is easily retrieved via search engines - is an important area for us and for others across the web," he wrote.

Speaking to theEweekly Wrap, Dan Nolan, managing editor of theEword, said that the BBC would benefit from the move.

"The use of SEO techniques – such as using keywords in title tags as the BBC are – has many benefits. Headlines written with both the search engine and the reader in mind are ranked higher in results pages compared to those composed using traditional journalism conventions. SEO pages usually attract more visitors because of this."

The power of pictures

Display advertisers will tell you there's nothing quite like an image to convert browsers into buyers.

It's one thing to present potential customers with a couple of lines of text and a link in the sponsored listings, outlining what you're trying to sell. But it's an entirely different matter when you can actually show them a picture of the product in question. Consumers can forge an emotional connection to images of a new smartphone, car or jacket in a way that simply isn't possible with words alone.

Google goes visual

Search engines seem to be finally waking up to the power of the picture. Google, for so long the dominant figure in text-based search ads, has been rushing to incorporate images into AdWords entries in time for Christmas. Earlier this month, theEword reported on the beta launch of Product Listing Ads in which AdWords automatically scours the inventory lists of advertisers on Google Merchant Center. The result is more detailed cost-per-action ads featuring prices, retailer names and – crucially – product images.

Google Product Extensions

Now it's trying a similar trick with pay-per-click (PPC). Product Extensions provide additional information for relevant searches in the form of a plusbox below the main AdWords ad. Clicking this plusbox provides titles, images and prices for several related products drawn once again from advertiser inventory lists on Google Merchant Center. Regardless of which product is ultimately clicked, Google AdWords account holders will be charged a flat PPC fee.

But Product Extensions is not merely a PPC clone of Product Listing Ads because advertisers enjoy significantly more control of the results. Unlike Product Listing Ads, it lets you choose which entries are displayed in the plusbox for particular keywords. This can be used to direct customers towards eye-catching deals and runaway bestsellers. If Nokia smartphones are proving far more lucrative than iPhones, you can ensure these are the first things that potential customers see.

Here's an example of Product Extensions in action:


Product Extensions and online marketing

Mark Baker, online marketing manager at theEword, has looked into the latest Google AdWords innovation. He said: "I think the Product Extensions are a good idea for advertisers to place their relevant products in front of consumers in one search, and in turn a win for consumers to instantly see a range of their desired products as images instead of just text ads. It’ll be interesting to see how this affects the free Google products service and whether it increases conversions as opposed to just click through rates.

One final point. Both features are primarily targeted at the US market right now. Product Listings Ads is being tested by a limited number of US advertisers, while Product Extensions has just gone live for all US advertisers but is still at the beta stage internationally. However, Google AdWords has indicated that both should be rolled out to a wider audience soon.

Richard Frost

theEweekly Wrap - Twitter, Yahoo slump and Google Analytics Intelligence

Twitter goes commercialTwitter has hit the headlines with its plan to introduce paid-for accounts. The micro-blogging service, which has never made a profit, will continue to offer a free service for individuals and businesses alike. But co-founder Biz Stone let slip in a BBC interview that Twitter would introduce paid-for corporate accounts, offering additional features such as analytics and feedback.

Meanwhile, Orange has thrown its weight behind Twitter by becoming the first mobile operator to allow photo-sharing by MMS text. The company is also letting customers retweet and send direct messages on Twitter via an SMS. And as if that wasn't enough, Twitter is joining Facebook, MySpace and Bebo on Orange World's networking aggregator Social Life.

Finally, if you want to understand how to track Twitter, check out theEword's blog on the National Football Museum's move to Urbis in Manchester. Or in Twitter-speak, @theeword's blog on @footballmuseum's move to @urbismanchester

Yahoo's search slumpThe latest comScore rankings are out and they make grim reading for Yahoo. In October 2009, the internet giant's share of US searches nose-dived 0.8 per cent to 18 per cent.

Bing seems to be gaining traction – a monthly rise of 0.5 per cent means Microsoft now accounts for 9.9 per cent of the search market. Unfortunately for Steve Ballmer and co, it's still no closer to Google. The world's biggest search engine also grew 0.5 per cent in October, serving 65.4 per cent of all US searches.

Google Analytics gains a brainIt may have escaped your notice but Google Analytics just got smarter. Google Analytics Intelligence automatically alerts online marketers to major changes in website traffic patterns. If there has been a significant drop-off in visitors from England or if there has been a spike in PPC hits, it will let you know. Google Analytics Intelligence also assigns a significance rating to each alert. But despite being hyped as your "dedicated assistant", there's still no sign of it making the coffee.

Breaking newsFinally, online news continues to be a key battleground for the search community. Rupert Murdoch may have accused the major search engines of stealing content from his beloved News Corporation. Unperturbed, Yahoo has made a raft of changes to improve the way it shows major news stories.

Users searching for breaking news like the Space Shuttle Atlantis launch will now be presented with an enhanced version of the Yahoo News Shortcut. Basically, three more tabs have appeared at the top of the search engine results pages. 'Photos' shows them a selection of relevant images, 'videos' takes them to rich media content and 'Twitter' shows recent tweets and videos that have been shared on Twitter about the subject.

Ivan Davtchev and Nitzan Achsaf, of Yahoo Search, explained: "This is our first integration of fresh, social content like Twitter into web search, and we are planning to continue along these lines. In the future, we will enhance your search experience with more real-time content so you can find all the information you need about an unfolding news event in one place."

Just don't tell Murdoch...

Urbis Manchester reaction played out on Twitter

Urbis will be the new home of the National Football MuseumUrbis, the creative art space renowned for its inspiring exhibitions and off-the-wall galleries, is no more. Yesterday, it was decided that the exhibition centre would be replaced by the National Football Museum, which will move from its home at Preston's Deepdale stadium.

Tom Mason, theEword's resident social media watcher, examined the reaction to the news on Twitter. Here, he reveals how the local community responded to the announcement.

Urbis on Twitter

@UrbisManchester, better known as Vaughan Allen (chief executive at Urbis), has a strong following on Twitter. With just under 2,000 followers, the exhibition space is a popular account. It also features in 81 unique lists (collection of different Twitter accounts created by users).

Mentions of Urbis on Twitter

One hundred unique Twitter users posted an update featuring the word 'Urbis' between 1pm and 4pm on the afternoon of the announcement.

Examples included:

@SamStarling: Bah, National Football Museum moving into Urbis - this is a Bad Thing
@nimble_monkey: Urbis? A football museum? Insanity #Manchester

Trendistic allows users to quickly monitor the volume of a keyword over a set amount of time, while also displaying any tweets containing the search term. This tool can be used to discover just how popular a phrase or subject is. The Trendistic graph below shows the quantity of tweets relating to Urbis over a four-hour period yesterday afternoon.

Urbis Manchester Trendistic graph

Link popularity – using Bit.Ly

The Manchester Evening News account broke the story of Urbis' demise earlier on Wednesday afternoon. The link to the story on the newspaper's homepage was displayed as a short URL in a Twitter message and clicked 152 times. It was retweeted by 34 seperate accounts.

About Bit.ly

Bit.ly is one of the most popular URL-shortening programs. The software creates a singular short address for each link entered and allows users to monitor how many times a shortened URL has been clicked in its lifetime.

Mentions – Using Twitter Analyzer

Urbis was mentioned directly (with an '@' symbol) on 37 different occasions over the course of the afternoon.

One user, @travelsavecbaba, said:

"Arts bods in Liverpool & Salford gobsmacked by @urbismanchester decision."

Number of tweets relating to Urbis

If the number of RT and @ messages are combined, messages relating to Urbis and the National Football Museum were exposed to 15,938 unique different users.

Whether or not the decision to turn Urbis into the new home of the National Football Museum was a good idea remains to be seen, although it is likely to bring an increased number of visitors to the area (more so than the neighbouring Victoria train station, which this week was dubbed the worst in the country). It is clear though that the vast majority of tweets relating to the move are less than complimentary. Perhaps something for @UrbisManchester to address in the run-up to the change.

Google Analytics Intelligence gets proactive


Google Analytics has started highlighting major changes in traffic patterns. A new tool, Google Analytics Intelligence, alerts online marketers to potentially critical changes on their clients' sites. Available as a beta version, Intelligence can be accessed from the dashboard of the web analytics program.

Analyse this

The service is designed to boost the visibility of key trends and statistical anomalies. For example, online marketers can find out if there has been a significant drop-off in overall traffic figures, as well as more detailed data like fluctuations in organic search click-through rates and new visitors. By using complex algorithms to work out expected traffic patterns for a given site, Google Analytics Intelligence can draw attention to anything out of the ordinary.

Google Analytics Intelligence is explained in the following official Google video:


Google Analytics Intelligence – three categories

Currently, the alerts fall into three categories – daily, weekly and monthly. This enables online marketers to track both the day-by-day impact of a new ad campaign and the degree to which visitor levels are boosted in the following months.

Google Analytics Intelligence sends out alerts automatically, meaning account holders don't have to set aside several hours before they can start extracting insights. These reports have even been applied retrospectively to historical data so it's possible to see straight away how traffic patterns have evolved over time. However, power users can also set up custom updates if, for instance, they have specific performance targets in mind.


Countering information overload

Although the data is always available to view inside the Google Analytics account, online marketers can also choose to receive important updates via email.

Obviously, one potential problem of Intelligence is that users will suffer from information overload. Google has taken some steps to minimise this danger, though, by allowing online marketers to view alerts by dimension or metric and assigning a significance rating to each update. Furthermore, occasional users who would rather not receive 20 or more updates a day can filter out minor warnings by sliding the alert sensitivity bar to a lower setting.

Google Analytics – intelligent, not a silver bullet

Google Analytics Intelligence has the potential to become a powerful new tool for extracting insights from websites. Alden DeSoto, a member of the Google Analytics team, has described it as a "dedicated assistant" that is on call 24 hours a day and never misses a thing. However, it is far from a magic bullet solution that can reverse deep-seated SEO visibility issues.

Mr DeSoto explained: "Your new hardworking assistant, Analytics Intelligence, can't replace you or a professional analyst. But, it can find information for you and your professional analysts – so that your team can focus on making strategic decisions, instead of sifting through an endless stream of data."

Richard Frost

theEweekly Wrap - New Bing features, Google court case and paid online news

Bing's busy weekMicrosoft search site Bing announced a raft of changes this week. Aside from revealing a potentially lucrative partnership with computational search engine Wolfram Alpha, the fledgling Microsoft venture also publicised a number of brand new features.

The major Bing news of the week came as the search engine unveiled a new video portal. The obviously named Bing Video replaces the Microsoft Video site and features content from the likes of YouTube, Hulu and US television network ABC.

Bing also rolled out a new layout for its search engine results pages. The 'Advanced Hover Preview Feature' gives users the chance to view pictures of a website featured in a user query, as well as the inclusion of popular 'deep links' on listed sites.

theEword SEO wrap

Google goes to the barGoogle is back in court again. When it's not batting away lawsuits regarding the controversial book-scanning scheme, the search engine giant is regularly summoned by the law to defend its Google Maps application.

This week, a Swiss data protection commissioner decided to pick a fight with the search engine after privacy concerns over the 360-degree map service.

Hanspeter Thuer argued the current protection employed by Google to conceal the faces of those featured in the service was insufficient. He said:

"Numerous faces and vehicle number plates are not made sufficiently unrecognisable."

The move could see the maps service blocked from Switzerland until the ruling is complete. Google said it was 'disappointed' by the decision. Or, in three of the national languages of Switzerland, enttäuschen, décevoir and deludere.
Google Switzerland goes to court

Murdoch moves with the timesNews kingpin Rupert Murdoch launched a scathing attack on the search industry this week as he accused Google and their ilk of stealing content.

Murdoch, owner of News International (the company behind The Times and The Sun newspapers), blamed search engines for the decline in revenue across the print industry as a whole.

"The people who simply just pick up everything and run with it – steal our stories, we say they steal our stories - they just take them," he said. "That's Google, that's Microsoft, that's Ask.com, a whole lot of people ... they shouldn't have had it free all the time, and I think we've been asleep."

Murdoch, speaking to Sky News Australia, focused his rage of the news aggregation feeds offered by Google, Bing and all. He went on to say that all News International publications would deny Google access to content following the conversion to a subscription-only model in 2010.
Murdoch: Probably not a Google fan

Social messA date to add to the diary for all social-networking aficionados: The long-awaited Twitter and Facebook features are set to be released on the Xbox Live service on November 17th. The new additions will allow gamers to surf their favourite micro-blogging sites as well post photos and videos from games directly to the sites.Twitter on Xbox Live

Cutts' Christmas cheerMr. Matt Cutts, liked and loved in equal measure by the search industry, has let slip some news about the release of the Google Caffeine update.

Cutts, Google's head of Webspam, revealed that Caffeine – an update which slightly alters the way the search engine indexes web pages – would be released in 2010.

Why the delay? According to Cutts, Google doesn't want to ruin anyone's Christmas by plummeting sites out of the rankings before the seasonal shopping rush.

He wrote on his official blog:

"I know that webmasters can get anxious around this time of year, so I wanted to reassure site owners that the full Caffeine roll out will happen after the holiday. [We want to] minimize the stress on webmasters during the holidays."

Well, it's a better present than a pair of socks.

Google Caffeine out of the sandbox

Google Caffeine is on the verge of being rolled out for real searches.

In August 2009, Google unveiled a preview version of a "next-generation architecture" dubbed Caffeine that it had been secretly working on for several months. Web developers and power searchers were encouraged to provide feedback on the update, described as the first step towards improving Google's indexing times, relevancy and comprehensiveness.

Google Caffeine set for rollout

Now, Google has closed the initial testing phase and indicated that Caffeine will go live at one data centre, which would affect a small percentage of regular users. Here's the (brief) message greeting visitors to the Google Caffeine test page:


But Matt Cutts, head of Google's webspam team, was quick to offer reassurance on his personal blog that the search engine would not be transformed overnight. Having stated that "most searchers wouldn't immediately notice any changes with Caffeine", he added that the full launch will be postponed until after the holidays.

Google plays the waiting game

There are two reasons for this delay, he explained. Firstly, it will enable Google to collect feedback and improve Caffeine gradually. And secondly, it will minimise the potential for stressing out webmasters over the holiday period – a peak time for online sales.

However, Google has again given away very little about the details of the Caffeine update. It could turn out to be a major overhaul of how the search engine operates, which would obviously have serious implications for webmasters and SEO marketers. Or it could just be another one of Google's regular search updates, which for some reason has been given more publicity than the rest. To be honest, it's difficult to know until real users finally get their hands on the new-look Google.

In the meantime, Google is continuing to encourage feedback on Caffeine. All we can say is watch this space.

Richard Frost

Hold the front page - can print newspapers adapt to the online world?

Rupert Murdoch, owner of News International, has been known for his occasional outbursts. Murdoch, whose papers include The Sun, The Times and The Wall Street Journal, has said that, once his papers start charging for online news, he will stop content appearing on search engines like Google or Bing.

While Murdoch has been known for his loathe-hate relationship with the search engine giant – once describing the aggregated content on Google News as a "parasite" - Google was not the only search engine to face his wrath. In an interview with Sky News Australia, Murdoch laid the blame for the recent decline of News Corporation's profits squarely at the door of every search operator.

"The people who simply just pick up everything and run with it – steal our stories, we say they steal our stories - they just take them," he said. "That's Google, that's Microsoft, that's Ask.com, a whole lot of people ... they shouldn't have had it free all the time, and I think we've been asleep."

You can watch the full interview – all 37 minutes of it – here.




The plight of News International is not unique. Newspapers across the world are facing a decline in advertising, a drop in profits and a fall in readership. Murdoch's comments – as incendiary as they might have been – resonated with those bosses in the same position.

A recent study by Dharmash Mistry, a former Emap executive, said that in order to match their current digital advertising revenue, newspapers merely had to convert four per cent of their online audience to a paid subscription tariff.

The question facing many newspapers – both regional and national – is how to accomplish this.

Technological innovation

The decline in circulation sales has seen many publications try to reach their audience through other ways. A number of newspapers – most recently, The Manchester Evening News – have re-tuned their content for mobile phone readers.

Indeed, this year, the UK Association for Online Publishers revealed that 85 per cent of British media declared mobile web presented the biggest opportunity to financial growth.

Furthermore, a number of media outlets now offer exclusive content via the Apple iPhone App store. By paying a small one-off fee, users can have access to a range of exclusive content on the go.


The Manchester Evening News iPhone Application


"Mobile phones give newspapers a great way to broadcast their content to a wider audience," said Mark Baker, online marketing manager for theEword.

"A person may not have the time, or inclination, to buy a newspaper in the morning. Users are more likely to read their news via their mobile – it gives them the chance to quickly find and digest the stories relevant to them."

A number of different methods are being trialed for the use of paid-for mobile content. Ericsson is currently expanding its Web Pin Opt-in mobile payment system, an application which gives users the opportunity to pay for mobile content directly from their mobile phone bill. Time will tell whether or not this proves to be a success with readers.

Tailored content

One of the main issues facing those considering a paid-for subscription service is that of content. How can you persuade a reader to part with their money for information they can read for free elsewhere?

While Murdoch is attempting to stop the 'hemorrhaging' of his news stories to other sites by considering legal action, other publications have decided to attract users by narrowing their market or choosing to concentrate on a specific demographic. Many business and financial publications have found success in this area. Crain's Manchester Business gives users the opportunity to read its hyper-local business coverage for a yearly sum of £84.

Michael Hirshorn wrote last year in an American newspaper that: "Journalistic outlets will discover that the Web allows (okay, forces) them to concentrate on developing expertise in a narrower set of issues and interests, while helping journalists from other places and publications find new audiences."

Social media

A number of newspapers have been quick to harness social media as a way to direct users to content. The Guardian Newspaper has 39 active Twitter accounts, covering a wide range of different topics – ranging from Guardian travel to Guardian USA. Each profile highlights different articles which users can read on the Guardian website.

Just one of The Guardian Twitter accounts


It is possible that social media could be used to complement a paid-for subscription service. Musicians often use the micro-blogging service to highlight new tracks or exclusive new material. If more publications decide to follow Rupert Murdoch's subscription model, perhaps we will see an increase in the number of papers using Twitter to attract subscribers.

theEweekly Wrap - Social age, MSN revamp and Sesame Street goes Google

Demographic principalsNew research has revealed the average age of social networking users. The 2009 Pew Internet report has discovered the median age of account holders on Facebook, MySpace, LinkedIn and Facebook.

The study, conducted by Princeton Survey Research between August and September 2009, showed the average age of Facebook users has risen over the past 12 months from 26 to 33-years-old. The median age of Twitter users is 31.

Interestingly, the report also shed some light into the participation of adolescents on Twitter. While a number of investigations have suggested minimal youth participation on the micro-blogging service, the Pew study discovered that those between 18-25 accounted for 37 per cent of users on site.

The median age for a MySpace user is 26, while LinkedIn has an average age of 39.
theEword SEO wrap


A lick of MSN PaintMicrosoft has been getting a head start in the spring-cleaning stakes after taking a digital paintbrush to its consumer web portal MSN.com. The site, which is currently only available to a set number of US users, now boasts fewer links, a dedicated social media feed and a new layout. It will be rolled out globally in 2010.

Lisa Gurry, senior director at MSN said that the site would allow users faster access to information.

"More than half of people online start their sessions on sites like MSN and they told us they want simplicity - yet still want the latest information and their favourite services delivered together."
MSN launches new site


'S' is for search engineGoogle, known for the occasional logo doodle on its homepage, has celebrated the anniversary of two iconic children's television programmes this week.

Not content with featuring UK institution Wallace and Gromit on its homepage for the Aardman classic's 20th anniversary, the search engine has been celebrating the 40th year of Sesame Street. Google marked the birthday of the US children's show with a host of logos and a very special video on the Google blog.


Data protection action
Google celebrated the launch of Google Dashboard this week. The new service gives users the opportunity to view their personal data for a range of services, including Googlemail, Docs, YouTube and Web History.

The Google Dashboard allows users to view and edit their protected data for each service, while also displaying the most recent activity on the account.

"In an effort to provide you with greater transparency and control over their own data, we've built the Google Dashboard," said Alma Whitten, software engineer at the search engine company.

"Designed to be simple and useful, the Dashboard summarizes data for each product that you use (when signed in to your account) and provides you direct links to control your personal settings. Today, the Dashboard covers more than 20 products and services."
Google dashboard launches

Social media bible – religion meets Twitter

What to call a Christian version of Twitter? Chritter? Twistian?

No, Florida entrepreneur James Paris has settled instead on Christian Chirp. Adopting the tagline "The Christian alternative to Twitter", this microblogging site does everything associated with its established rival from status updates and direct messages to follows and apps. But there's a twist. Christian Chirp is aimed at one demographic and one demographic only – "a community of Christians".

Social media for the masses

Leaving aside question marks about the name, there's another potential issue with Christian Chirp. Does it go against the ethos of social media? Web 2.0 has been with us for a good few years now but its main characteristic remains the same – everybody can contribute.

Love it or loathe it, Twitter is open to all. People can tweet regardless of their beliefs about religion, politics, sexuality or whatever. It's not a communication medium where one ideology prevails, in the same way that other communication methods such as the telephone and email aren't exclusive.


Web 2.0 gets ideological

The last few years have witnessed an explosion in the number of ideology-based web 2.0 sites. On the religious front, we have the likes of BuddhistConnect, Oaktreeidea.com and Muxlim. Meanwhile, Conservapedia is a wiki that aims to counter perceived liberal bias in Wikipedia and "give due credit to conservatism and Christianity". Complaints have duly streamed in over its handling of topics such as homosexuality, Judaism and evolution. Meanwhile, media commentators have pointed out that people who disagree with Wikipedia articles are free to make changes anyway – after all, they're open to everyone.


Tweets or chirps?

The purpose of this blog is not to criticise specialist social media portals or their users, but to question whether they're really filling a gap in the market. In my experience, people who join these sites still spend the vast majority of their time on Facebook and Twitter because, put simply, that's where their friends are. Very few people have a social network built entirely round one aspect of their lives so they value the inclusiveness of general sites.

Facebook and Twitter let you keep track of all your friends, organisations and networks whether religious or otherwise. And in the final analysis, that's probably why they'll continue to dominate while specialist social media sites like Christian Chirp remain on the margins.

Richard Frost

Why businesses should play nicely with the Twitterati


Don't panic. Stephen Fry is not going to abandon Twitter. At least, not yet.

After a brief outburst last week, Fry - star of Jeeves and Wooster and quiz show Qi - has retracted his threat to leave the social media site, because of criticism from one of his followers.

Fry tweeted yesterday:

"Arrived in LA feeling very foolish. Wasn't the fault of the fellow who called me 'boring', BTW. A mood thing. Sunshine will help. So sorry."

Fry stunned his 900,000 followers when he suggested he might leave the site last week. "Think I may have to give up on Twitter. Too much aggression and unkindness around," he said at the time.

Fry's comments came after one user stated that he found the celebrity's tweets "a bit... boring."

This episode highlights one of the unexpected downsides to the social media service. While the site has been praised for its ability to allow businesses and celebrities to connect with the general populace, there is a negative side – namely that anyone can, and will, be a critic.

Many celebrities and businesses have been caught out by the immediacy of Twitter. Account holders can not only talk directly to a company or celebrity – using the direct message feature (DM) – but also broadcast their sentiments to (potentially) over 53 million daily visitors. The '@' feature gives users the chance to immediately post their thoughts to an intended recipient and their own collection of followers.

Some celebrities and businesses are unprepared for this undiluted contact with the outside world. Indeed, Stephen Fry isn't the only celebrity to have contemplated fleeing from direct contact with the general populace. Pop singer Little Boots recently returned to the Twitter fold after a three-month absence following a string of abusive '@' messages.

Twitter is a two-way street

Social media users need to be aware that Twitter offers a dialogue. Indeed, while many businesses and celebrities have been profiting from the direct contact with their targeted audience, many seem oblivious to the fact the service is a two-way street.

Recent events have demonstrated the danger of stirring the collective anger of the Twitterati. The controversial Jan Moir article on the death of the Boyzone singer Steven Gately resulted in thousands of tweets condemning the Daily Mail columnist. Many of these updates – including those from celebrity tweeters – urged fellow users to complain to the Press Complaints Commission. The article eventually received over 22,000 individual submissions.

Companies have also seen their good names fouled through the service. Habitat, Skittles, and more recently Pepsi have all faced a very public stoning at the hands of aggrieved Twitter users.

Beware the changing trends

The ROI from Twitter can be substantial and countless celebrities and businesses have used the service to promote their merchandise and brand. However, businesses need to be aware of the potential pitfalls.

Criticism on Twitter is contagious. Many users do not seem to understand that Twitter is not like email. You cannot ignore a nasty or critical tweet and hope it goes away. This micro-blogging service requires micro-managing.